Do we offer training and support?
You bet we do—and by one of the best account management teams in the industry. Clients enjoy a dedicated account manager from the start who handles all training, trouble-shooting, and on-going support. We aren’t a call center and want our partners to know they can rely on us for all-things CoursEval, and you’ll actually speak to the same person twice, three times…as many as you need to get the job done.
Do we offer technical support?
If our account managers can’t answer your questions, we’ve got an outstanding development team who can and one that’s friendly and readily accessible to clients. Whether you’re installing CoursEval on a local server, or just need some help with authentication, the CoursEval team is ready to save the day so you can move on.
How do clients know about new changes to the product?
We love to communicate with our clients, so you will never be left wondering what we’re up to. Releases occur two to three times per year and the team invites all users to a webinar series revealing new features, improvements, and fixes. These are accompanied by release notes that won’t put you to sleep and newsletters to help you through those busy semesters. If you’re feeling left out, give us a shout and we’ll be sure to put you on our mailing list.
Can you use CoursEval for other surveys?
Of course! Despite its name, CoursEval is a jack-of-trades when it comes to evaluations. Check out the list of surveys current clients are creating:
- Dorm Room Satisfaction
- Computer, Library, and Food Services
- Student Elections
- Early Alert Programs
- Advisor Surveys
- Faculty Balloting for Officers
- Accepting/Rejecting Referendums or Policy Changes